Frequently Asked Questions

ScanSolve is an AI-powered homework helper that provides instant solutions with step-by-step explanations. Simply take a photo of your homework question or type it in, and our AI will analyze it and provide a detailed answer to help you understand the concept.

Getting started is easy! Download the ScanSolve app from the App Store or Google Play Store, create a free account, and you can immediately start asking questions. You can either take a photo of your homework or type your question directly.

Yes! ScanSolve offers a free plan that allows you to ask a limited number of questions per day. For unlimited access and premium features, you can upgrade to our Pro subscription.

ScanSolve supports a wide range of subjects including Mathematics (Algebra, Calculus, Geometry, Statistics), Science (Physics, Chemistry, Biology), History, English, Economics, Computer Science, and many more. Our AI is constantly learning and improving to support even more subjects.

Simply open the app, tap the camera icon, and take a clear photo of your homework question. Our AI uses advanced image recognition to read and understand the problem, then provides a detailed solution. For best results, ensure good lighting and hold your phone steady.

Absolutely! After receiving an answer, you can ask follow-up questions to clarify any part you don't understand. Our AI maintains context from the original question, so you can have a natural conversation about the topic.

Yes! One of our key features is providing detailed step-by-step explanations. We don't just give you the answer – we show you exactly how to arrive at the solution so you can learn and apply the same methods to similar problems.

Yes, all your questions and answers are automatically saved to your account. You can access your history anytime to review past solutions, which is great for studying and exam preparation.

Pro subscribers get unlimited questions per day, priority response times, access to advanced AI features, detailed explanations with visual aids, ad-free experience, and the ability to download solutions as PDFs.

You can cancel your subscription anytime through the App Store (iOS) or Google Play Store (Android) subscription settings, or through your account settings in the app. Your access will continue until the end of your current billing period.

Refunds are handled by Apple (App Store) or Google (Play Store) according to their respective policies. If you have issues with your subscription, please contact our support team and we'll do our best to help resolve the situation.

We offer special pricing through our referral program! When you refer friends to ScanSolve, both you and your friend receive bonus questions. We also run seasonal promotions – follow us on social media to stay updated.

ScanSolve is available on iOS (iPhone and iPad) and Android devices. We also have a web version at getscansolve.com where you can type questions directly.

For best results: 1) Ensure good lighting without shadows, 2) Hold your phone steady and parallel to the paper, 3) Make sure the text is in focus and clearly visible, 4) Avoid including too much background in the image. If problems persist, try typing the question instead.

ScanSolve requires an internet connection to process questions and generate answers, as our AI runs on secure cloud servers. However, you can view your saved question history offline.

If you believe an answer is incorrect, tap the feedback button below the answer to report it. Your feedback helps us improve our AI. Our team reviews reported answers and works to improve accuracy.

Yes, we take privacy seriously. Your data is encrypted in transit and at rest. We never sell your personal information to third parties. Read our Privacy Policy for complete details on how we protect your data.

No, your questions and answers are private to your account. We do not share your activity with teachers, schools, or anyone else unless required by law.

You must be at least 13 years old to create a ScanSolve account. Users under 18 should have parental permission, and we encourage parents to review our Terms of Service and Privacy Policy.