Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and profile photo (optional).
• Content: Questions, images, and text you submit for homework help.
• Communications: When you contact us for support or feedback.
• Payment Information: When you subscribe to premium features (processed securely by Stripe).

Information Collected Automatically

• Device information (type, operating system, unique identifiers)
• Log data (access times, pages viewed, app crashes)
• Usage patterns (features used, session duration)
• Location data (country/region level only, if permitted)

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing your homework questions and delivering solutions
• Personalizing your learning experience
• Processing payments and managing subscriptions
• Sending service-related communications
• Responding to your comments, questions, and support requests
• Analyzing usage trends to improve our AI and features
• Detecting, preventing, and addressing technical issues
• Protecting against fraud and unauthorized access

AI Training: We may use anonymized and aggregated data to improve our AI models. Your personal information is never used directly for training without explicit consent.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Service (e.g., cloud hosting, payment processing, analytics).
• Legal Requirements: When required by law, subpoena, or other legal process.
• Protection: To protect the rights, property, or safety of ScanSolve, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly agree to sharing.

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Question History: Retained for 12 months to enable history features, then anonymized.
• Payment Records: Retained for 7 years as required by financial regulations.
• Usage Analytics: Aggregated and anonymized after 24 months.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with leading providers
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us at privacy@getscansolve.com. We will respond to your request within 30 days.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

Do Not Sell My Personal Information: ScanSolve does not sell your personal information to third parties. We do not share personal information for cross-context behavioral advertising as defined under the CPRA.

To exercise your California privacy rights, contact us at privacy@getscansolve.com. We will verify your identity before processing your request and respond within 45 days.

ScanSolve is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18, we encourage parental involvement in their use of the Service. Parents can request access to or deletion of their child's information by contacting us.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function (authentication, security).
• Analytics Cookies: Help us understand how you use the Service (can be disabled).
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

We use the following third-party services that may collect information:

• Firebase (Google): Authentication and analytics
• Stripe: Payment processing
• RevenueCat: Subscription management
• OpenAI: AI-powered solutions (questions are processed but not stored for training)

Each of these services has their own privacy policy governing their use of your information. We encourage you to review their policies.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification for material changes

Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

For more information about how we handle your data, please also review our Terms of Service.