Analyze sales performance and customer service strategies, including revenue tracking, marketing cost evaluation, and complaint handling.

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Performance analysis

• Analyze the total sales revenue generated by each sales staff member, apply the performance appraisal process fairly without bias.
• Team work collaborating: sales staff ability to work collaboratively with other teams and departments.
• Evaluate the analysis of all marketing costs and the resources applicable.
• Track the percentage increase in sales revenue over a specific period and track sales activity metrics, such as calls made, e-mails sent and meetings held.
• Create and present sales report: by using the data gained from compiling, analyzing and collaborating with stakeholders.
• Identify the sales data to analyze by determining what sales data the business needs to analyze and use for strategies development and improving performance.

Customer service and sales

• Deliver the information about the company new offerings, special offerings and upsell related service when appropriate.
• Make sure that the company provides high quality of service to the customers all the time, conducting a survey after an event of sale.
• Handling customer complaints by always checking the suggestion box and company's websites.
• Streamline the check-in and check-out process to minimize waiting times and ensure that the customers receive their room keys, wifi password and other essential information efficiently.
• Manage clients bookings and reservations through:
  • Verifying availability and bookings details
  • Sending confirmation e-mails or notifications
  • Updating bookings records and calendars
  • Providing clear instruction and directions
  • Handling cancellation rescheduling and refunds