Design a self-evaluation form for a position in tourism/hospitality, focusing on customer service skills.

Here's a breakdown of the requirements:

• Research (6 marks):

  • Find and print out two examples of self-evaluation forms.
  • Reference these examples properly.
  • Find and print out research on good customer service skills.

• Design of self-evaluation form (16 marks):

  • Include a company logo (you can create one).
  • Use a correct heading like "Employee Self-Evaluation Form".
  • The heading must specify the chosen position (e.g., "Receptionist Self-Evaluation Form").
  • Ensure all questions are numbered.
  • Provide space for responses or use a rating scale.
  • The form must be neatly typed or handwritten.
  • Have a logical layout.
  • Include a section for a conclusion on the outcome of the self-evaluation.

• Content of self-evaluation form (28 marks):

  • Include eight general questions related to self-evaluation in the workplace.
  • Include eight questions specifically about good customer service skills.
  • Include eight questions relevant to the chosen position (e.g., receptionist) within tourism/hospitality.
  • The response/rating scale must be relevant and useful for improving performance (avoid simple yes/no answers).
  • The conclusion should identify areas for improvement and suggest how the employee can proceed to improve performance.
  • The self-evaluation form itself must be completed (filled out).
  • The form you design must be authentic and not just a copy of your researched examples.
  • The form should be practical and usable in a real work situation.