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What do 'Request Detail' and 'Online Banking Request Type' show in the context of service management and online banking?

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Question 1: Request Detail ምንድን ነው የሚያሳየው? (What does Request Detail show?)
b. Case ዝርዝር (Case detail)
A "Request Detail" typically provides specific information about a particular service request or issue, which is often referred to as a "case" in service management systems.

Question 2: Online Banking Request Type ምንድን ነው የሚያሳየው? (What does Online Banking Request Type show?)
c. Mobile Banking እና Internet Banking ጥያቄዎች (Mobile Banking and Internet Banking requests)
"Online Banking Request Type" refers to the different categories of requests related to online banking services, such as those for mobile banking or internet banking. The other options are types of technical problems, not types of banking requests.

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