I) Bulleted lists are used for listing items, not exclusively for numbering steps in a process. Numbered lists are used for steps.

Here are the solutions to the questions:

9.

i) Bulleted lists are used for listing items, not exclusively for numbering steps in a process. Numbered lists are used for steps.
The statement is False.

ii) CTRL+= is used to make text as subscript. CTRL+SHIFT++ is used for superscript.
The statement is False.

10.

i) The set of instructions that tell a computer what to do is called a program (or software).

ii) The most common pointing device used with computers is the mouse.

11. The feature that increases or decreases the size of the text is Font Size.

12. The feature that sets the distance between a paragraph and the page margin is Indentation.

13. The tab in Word that allows inserting pictures is the Insert tab.

14. The MS Word feature that allows adjusting margins of a page is Margins.

15. The type of chart in Excel commonly used to compare values across categories is a Column chart (or Bar chart).