The customer realises that the shopkeeper is being unfair to him. Complete the dialogue between the two in which the ‘customer makes the shopkeeper realise his mistake.(10mark)

Customer: (Politely) Good afternoon, Mr. Sharma. I just wanted to clarify something about my purchase from earlier today.

Shopkeeper: Ah, Mr. Verma! Welcome back. What can I do for you? Did you forget something?

Customer: Not exactly. I was just reviewing the bill for the apples I bought. You charged me ₹150 per kilogram, but I distinctly remember seeing a sign right at the entrance advertising fresh apples for ₹120 per kilogram today.

Shopkeeper: (Frowning slightly) Oh, really? Are you sure you saw the right sign, Mr. Verma? Sometimes those signs are for a different variety, or perhaps an older stock.

Customer: I'm quite sure, Mr. Sharma. It was a prominent sign, right next to the display where I picked these very apples. I even double-checked it before I came to the counter. The apples I bought are exactly what was advertised at ₹120.

Shopkeeper: (Looks a bit flustered, avoids eye contact) Well, prices change so quickly, you know. Maybe the sign hasn't been updated yet.

Customer: But Mr. Sharma, that's precisely the issue. As a customer, I rely on the prices displayed. If you advertise a product at one price and then charge another, it feels misleading. It's not just about the ₹30 difference on this one purchase; it's about the principle. It makes me wonder if I need to scrutinize every item every time I shop here.

Shopkeeper: (Sighs, looking down) I... I understand your point, Mr. Verma. It shouldn't have happened.

Customer: I've been a loyal customer here for years, Mr. Sharma, because I trust your shop for fair prices and good quality. When something like this happens, it erodes that trust. I believe in supporting local businesses, but that trust is a two-way street. If customers feel they're being overcharged or misled, they might start looking elsewhere.

Shopkeeper: (Looks up, a genuine look of realization and regret on his face) You are absolutely right, Mr. Verma. My apologies. That was a mistake on our part, and it's not how I want to run my business or treat my valued customers. Please, let me correct this immediately. Here is your ₹60 back for the 2 kilograms. And I promise you, I will personally ensure all our price displays are accurate and up-to-date from now on. Thank you for bringing this to my attention.

Customer: Thank you, Mr. Sharma. I appreciate you understanding. That makes a big difference.

Shopkeeper: Thank you for your honesty, Mr. Verma. It helps us do better.