Here are the solutions to the exercises:
Step 1: Section A - Find the words in the text which are similar in meaning to these words/phrases:
- a. Unoccupied - vacant
- b. Merely - only
- c. Leaflet - brochure
- d. Kindly - politely
- e. Conveniences - facilities
- f. Acknowledgement - thanks
- g. Display - show
- h. Give - provide
Step 2: Section B - Find the words in the text which are opposite in meaning to these words/phrases:
- a. Double - single
- b. Occupied - unoccupied
- c. Right - wrong
- d. Quick - slow
- e. Cheap - expensive
- f. More - less
- g. Nothing - something
- h. Discontented - satisfied
Step 3: Section C - Match the words in column 'A' with their meaning in column 'B':
- a. checkout - leaving of rooms after paying the bill
- b. advance - payment beforehand
- c. set - adjust according to system or movement
- d. wait - passing time for something to happen
- e. brochure - a booklet having all information
- f. facilities - availability of things required
Step 4: Section D - Write 'T' for true and 'F' for false statements:
- a. The guest wanted a double room. - T
- b. The guest wanted to have such a room on ground floor only. - F
- c. The receptionist told the guest to wait till checkout time. - F
- d. The checkout time was 12 noon. - T
Step 5: Section E - Reorder the following sentences:
-
- The guest wanted a double room.
-
- The receptionist provided him a brochure.
-
- The guest's watch was behind time.
-
- You will really be satisfied with our services.
Step 6: Section F - Fill in the blanks with correct information:
- a. A brochure keeps all information about the hotel in it.
- b. 12 noon is checkout time.
- c. The guest doesn't know anything about facilities available in the hotel.
- d. The guest didn't mind waiting an hour or so.
Step 7: Section G - Answer the following questions:
- a. Why has the guest gone to the hotel?
To stay and hire a room.
- b. What sort of room does the guest want to hire?
A double room.
- c. Which floor had a double room vacant?
Information not provided in the text.
- d. Which floor did the guest want to get a double room?
Information not provided in the text.
- e. Why did the receptionist want the guest to wait?
Because no double room was immediately available.
- f. What was the checkout time in the hotel?
12 noon.
- g. How much was the guest's watch behind?
Information not provided in the text.
- h. What time was the guest's watch showing?
Information not provided in the text.
- i. What was the guest unknown about?
The facilities available in the hotel.
- j. What did the receptionist provide him for information?
A brochure.
- k. What was written about on page 10 of the brochure?
Information not provided in the text.
- l. What do they provide in the hotel?
They provide rooms and services (including facilities).
- m. What will the guest satisfy with?
The guest will be satisfied with the hotel's services.
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