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Which approach aligns with the Rights of Persons with Disabilities (PWD) Act concerning customer service?
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ScanSolve AI Answer
The correct option is the second one.
- Focus on the person, not the disability.
This approach emphasizes treating each customer as an individual with unique needs and preferences, rather than defining them solely by their disability. It promotes dignity, respect, and tailored service, which are fundamental principles of the Rights of Persons with Disabilities (PWD) Act.
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