Public sector digital transformation entails the redesigning of governmental processes, through replacing inefficient and manual procedures with digital processes that ensure greater levels of transparency while facilitating service delivery to the citizenry more quickly (Mangai & Ayodele, 2025). Digital transformation, however, does not stop at just transforming current processes. It also calls for organizational transformation, including governance, administrative models, as well as methods of engagement between citizens and public servants (Shibambu, 2024).
Public Administration
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The provided text defines public sector digital transformation as the redesign of governmental processes using digital methods to enhance transparency and service delivery, while also necessitating organizational changes in governance, administrative models, and citizen engagement.
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