Identify the critical service delivery challenges facing iSimangaliso Wetland Park and briefly explain how you would use the SERVQUAL model to improve service delivery. 1. Infrastructure and Facility Maintenance — ±100 words Discuss: Condition and maintenance of roads within the park. Toilets, picnic areas, accommodation and visitor centres. Signage and viewing facilities. How poor or inadequate facilities can affect visitor satisfaction. Need for regular maintenance and upgrading. write a paragraph of 90 to 100 words without using AI but using google scholar information. discusss and explain

iSimangaliso Wetland Park confronts critical service delivery challenges in infrastructure and facility maintenance. Deteriorating roads impede accessibility, while unkempt toilets, picnic areas, accommodation, and visitor centres directly compromise visitor comfort and hygiene, fostering dissatisfaction. Inadequate or damaged signage and viewing facilities further diminish the visitor experience, causing confusion and limiting engagement. Such deficiencies collectively lower perceived service quality, potentially reducing return visits and harming the park's reputation. Therefore, consistent and proactive maintenance, alongside strategic upgrading of these vital facilities, is crucial for ensuring high visitor satisfaction and sustainable park operations.