Where civil registration and identity management are concerned, digital transformation usually includes incorporating systems of biometrics checks, digitizing the documentation processes, as well as allowing for booking and applications to be done online in order to minimize queues for citizens in government offices (Shaxnoza, 2024). According to Sain et al. (2025), provided that such channels work efficiently, they can greatly reduce the time a citizen spends in the premises of a government office since it would only include procedures mandated by the law which should be performed in person, for example, biometric verification. When it comes to departments in charge of civil registrations and identity matters, digital transformation efforts usually aim at accomplishing three interrelated goals: increasing efficiency of the procedure, increasing the reliability and security of the records, as well as increasing access for remote citizens (Duma, 2023).