A logistics manager improves service levels by using better information systems, transport planning, and competitor benchmarking. This shows customer service depends on:

Question 10:
The question states that a logistics manager improves service levels using better information systems, transport planning, and competitor benchmarking. These are all different aspects of business operations. Therefore, customer service depends on a combination of these and other related factors.

The correct option is:
c. All relevant business factors

Question 11:
The chocolate manufacturer buys cocoa beans during harvest season to ensure year-round production. This type of inventory is accumulated due to the seasonal availability of the raw material (cocoa beans) to meet continuous demand.

The correct option is:
b. Seasonal stock