Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a reasonable time period. This refers to the ____ of output.

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Question 1:
Airports are high-volume operations. The ability to handle a large number of passengers and their baggage efficiently, ensuring short waiting times and quick collection, is a critical aspect of managing this volume of output. Passengers expect timely service, which means the airport must process a high quantity of activities within a reasonable timeframe.

• a. variety: Refers to the range of services offered.
• b. visibility: Refers to how much of the operation the customer sees.
• c. variation: Refers to inconsistencies in demand or service. While important, the statement focuses on the need for speed and timeliness for the overall output.
• d. volume: Refers to the quantity of output processed.

The correct option is d.
The statement refers to the volume of output.

Question 2:
Mohammad is designing a new marketing and promotion campaign. To measure its effectiveness, he needs a budget that allocates funds for such activities and allows for tracking their impact.

• a. Manufacturing-cost budget: This budget covers the costs of producing goods, not marketing.
• b. Income budget: This budget forecasts revenue, but doesn't specifically measure the effectiveness of a marketing campaign's spending.
• c. Profit budget: This budget forecasts overall profit, which is too broad for measuring a specific campaign's effectiveness.
• d. Discretionary-cost budget: This budget is used for costs that management can choose to incur, such as advertising, research, and development. Marketing campaigns fall under this category, making it suitable for allocating funds and measuring the campaign's effectiveness against its specific spending.

The correct option is d.
Mohammad would use a discretionary-cost budget.

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Answers:

1. The statement refers to the d. volume of output.
2. Mohammad would use a d. Discretionary-cost budget.