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Alexia rates all salespeople as average, regardless of performance. What type of performance appraisal bias is this?
Business/Management
ScanSolve AI Answer
Answer
The scenario describes Alexia consistently rating every salesperson as average, failing to differentiate between high and low performers. This is a classic example of a central tendency error in performance evaluation.
- Central tendency occurs when a rater avoids using the extreme ends of the rating scale and instead rates all employees as "average" or "in the middle," regardless of their actual performance.
- Interpersonal bias involves personal feelings influencing ratings.
- Halo effect is when one positive trait influences all other ratings.
- Outcome bias judges performance based on results rather than the process.
The best option is:
- Central tendency
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