Analyze the provided case study and identify the core issues and main problem related to communication and teamwork in a front office setting.

The scenario details a series of events where a lack of communication, proper delegation, and adherence to front office protocols led to multiple service failures and internal conflict.

The main problem highlighted in this scenario is the miscommunication and lack of teamwork between Front Office Agent A and Agent B, which resulted in operational breakdowns, neglected customer service, and a failure to manage peak hour demands effectively.