Define communication and explain why it is important in procurement.

Verbal communication involves the use of spoken words to convey information, allowing for immediate feedback and the interpretation of tone and body language. An example in procurement is a video conference call with a potential supplier to discuss their capabilities and answer questions about a tender.

Written communication involves conveying information through text or symbols, creating a permanent record that can be reviewed and referenced. An example in procurement is sending a formal Request for Proposal (RFP) to multiple suppliers, detailing specifications and terms.

The main difference is that verbal communication is often more immediate and interactive but lacks a formal record, while written communication provides a clear, documented trail but can be less dynamic.