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Describe and explain approaches to build rapport with internal and external stakeholders. Techniques to develop, maintain and improve relationships with internal stakeholders to promote effective procurement and supply.
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Step-by-step solution
3 stepsIdentify the main chapters and their primary focus.
The provided table of contents for CIPS L2M3 outlines two core chapters.
Summarize the content of Chapter 3.
Chapter 3: The techniques associated with successful and effective communication in procurement and supply. This chapter details approaches to build rapport with stakeholders, methods of negotiating with suppliers and customers, elements of the communication cycle, and characteristics of successful team working.
Summarize the content of Chapter 4.
Chapter 4: Approaches for conflict resolution with stakeholders in procurement and supply. This chapter covers identifying types of information exchange between purchasers and suppliers, understanding how conflict can arise in procurement, and various approaches to conflict resolution including achieving stakeholder buy-in.
The overarching themes of these CIPS L2M3 module chapters are:
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