COMPLETE THE FOLLOWING SENTENCES WITH THE MISSING WORD/S AND WRITE YOUR ANSWER IN THE ANSWER BOOKLET (1 MARK EACH)

here are the answers to your completion items:

71. A collaborative and reciprocal relationship between a counsellor and a client in counseling is called therapeutic relationship.
72. The final stage in the policy development process that helps assess the effectiveness of the policy is called policy evaluation.
73. The planning that is conducted by top management to determine overall objectives is referred to as strategic planning.
74. A person who acts as a catalyst to facilitate change can be referred to as a change agent.
75. The ability of an organization to prevent staff turnover is called employee retention.
76. The shared beliefs, values and assumptions that define how an organization functions and how members interact is known as organizational culture.
77. The strategic discussion that resolves an issue in a way that both parties reach a mutually agreed solution is known as negotiation.
78. Selection and training of individuals for specific job functions, and charging them with the associated responsibilities is known as staffing.
79. According to Kurt Lewin's theory of change, the phase that involves creating awareness and addressing resistance to change so that individuals or organization can see the need and accept it is called unfreezing.
80. A type of budget that helps you to figure out how much money you need to put in place, new equipment and infrastructure is called capital budget.
81. According to inventory systems the level of stock above which inventory levels should not rise, under normal conditions is called maximum stock level.
82. A dimension of trust defined as honesty, truthfulness, and the ability to display consistency between one's words and action is described as integrity.
83. The legal ownership of a commercial enterprise is called a legal entity.
84. Any oral, written or computerized based communication intended to convey information to others is called communication.
85. A time plan made to distribute work among staff members in a department or organization to ensure work is done is called work schedule.
86. The motivation that is driven by personal satisfaction and inner desires is called intrinsic motivation.
87. The process of comparing individual 's performance against standards for individual position is performance appraisal.
88. Guiding, supporting and nurturing a less experienced employee is called mentoring.