Explain the difference between quality control and quality assurance. Identify the business function applicable to Wyte Courier and explain how effective communication of vision and mission contribute

Here are the answers to your questions:

2.1
Quality control focuses on identifying defects in products or services after they have been produced, often through inspection. Quality assurance, on the other hand, focuses on preventing defects before they occur by establishing and following processes and standards throughout the production or service delivery.

2.2.1
The business function applicable to Wyte Courier (WC) in the scenario is General Management.

2.2.2
Effective communication of the shared vision and mission by general management ensures that all employees understand the business's goals and direction. This alignment motivates employees, fosters a sense of purpose, and directs their efforts towards achieving common objectives, ultimately leading to improved productivity, better service delivery, and overall business success.

2.3
Adequate financing and capacity are crucial for the successful implementation of Total Quality Management (TQM) in large businesses.

• Adequate financing allows large businesses to invest in necessary quality improvement initiatives, such as advanced technology, employee training, and research and development. It also ensures that resources are available for TQM implementation costs, like quality audits and process re-engineering, without financial strain.
• Sufficient capacity ensures that the business can produce goods or deliver services at the required quality and quantity without rushing. For large businesses, this means having enough resources (e.g., staff, equipment, infrastructure) to avoid shortcuts, reduce errors, and allow for thorough quality checks across all operations. Inadequate capacity can lead to compromises on quality due to pressure to meet demand, resulting in increased defects and customer dissatisfaction.