Define "quality" and list two customer and two company criteria for product/service quality.

1.1 Define the term "quality"
Quality refers to the degree to which a set of inherent characteristics of an object (product, service, process, person, system, or resource) fulfills requirements. It signifies how well something meets its intended purpose or customer expectations.

1.2 List two criteria for product or service quality from the customer's point of view

• Fitness for use: The product or service performs its intended function effectively and reliably.
• Reliability: The product or service consistently performs without failure over a period of time.
• Durability: The product or service lasts for a reasonable amount of time without significant degradation.
• Aesthetics: The appearance, feel, sound, taste, or smell of the product is pleasing.
• Responsiveness: For services, the promptness and helpfulness of the service provider.
• Features: The presence of specific attributes that enhance the product's value or utility.

1.3 List two criteria for product or service quality from the company's point of view

• Conformance to specifications: The product or service meets design and manufacturing standards.
• Cost of quality: Minimizing costs associated with defects, rework, and warranty claims.
• Efficiency: The production process is optimized to reduce waste and maximize output.
• Yield: The percentage of products manufactured correctly the first time.
• Profitability: The product or service contributes positively to the company's financial performance.
• Reputation: Maintaining a positive brand image through consistent quality.