Highlight four factors that may be considered when choosing a means for transporting cash.

Question 20: Highlight four factors that may be considered when choosing a means for transporting cash.

• Security: The primary concern is the safety of the cash from theft or loss, often requiring armored vehicles and armed guards.
• Speed: For urgent transfers, a faster mode of transport might be preferred, even if it costs more.
• Cost: The expense associated with the chosen transport method, including insurance, security personnel, and vehicle maintenance.
• Distance: For short distances, a secure vehicle might suffice, while for very long distances or international transfers, specialized services or electronic transfers might be considered.

Question 21: Explain four elements of good transport system.

• Accessibility: The system should be easily accessible to all users, regardless of location or physical ability, with well-connected routes and terminals.
• Reliability: Services should operate consistently and on schedule, minimizing delays and ensuring predictable delivery or travel times.
• Safety: The transport infrastructure and operations must prioritize the safety of passengers, goods, and personnel, reducing accidents and risks.
• Affordability: The cost of transport should be reasonable and competitive, making it accessible to a wide range of users and businesses.

Question 2.4.1: Give four reasons why one would prefer a letter to a telephone to send a message.

• A letter provides a written record of the communication, which can be used for future reference or as legal evidence.
• Letters are suitable for formal communication where a professional tone and detailed information are required.
• They allow for careful thought and drafting, ensuring accuracy and completeness of the message before sending.
• Letters can be used to send attachments or physical documents that cannot be easily conveyed over the phone.

Question 2.4.2: The following terms relate to communication: vertical, horizontal, formal and informal. Write the appropriate term of communication associated with each of the following statements.

• a) A manager gives instructions to a supervisor in her division: Vertical Communication (and Formal Communication)
• b) Rumours going around that the most disciplined workers will be rewarded: Informal Communication
• c) A manager issues a general circular to the employees: Formal Communication (and Vertical Communication)
• d) Prefects discussing discipline in their school: Horizontal Communication (and Informal Communication)

Question 2.4.3: Outline four benefits that may accrue to a business person who uses e-mail to communicate.

• Cost-effective: Sending emails is generally cheaper than traditional mail or long-distance phone calls, especially for international communication.
• Speed and efficiency: Emails are delivered almost instantly, allowing for quick exchange of information and faster decision-making.
• Record keeping: Emails provide a digital record of correspondence, which can be easily stored, searched, and retrieved for future reference or auditing.
• Global reach: Emails can be sent to multiple recipients across different geographical locations simultaneously, facilitating widespread communication.

Question 2.4.4: Outline four circumstances under which face to face communication may be ineffective.

• When the audience is very large and dispersed geographically, making it impractical or impossible to gather everyone in one location.
• When the message is highly sensitive or confidential and there's a risk of emotional reactions or misinterpretation in a direct confrontation.
• When there is a significant power imbalance or conflict between communicators, leading to intimidation or unwillingness to speak freely.
• When time is extremely limited and a quick, brief message needs to be conveyed without the potential for lengthy discussions or interruptions.

Question 2.4.5: Highlight four challenges that a person may encounter when using a cellphone (mobile phone).

• Poor network coverage: In certain areas, weak or no signal can prevent calls or data usage, leading to communication breakdowns.
• Battery life limitations: Mobile phones require frequent charging, and a drained battery can cut off communication unexpectedly.
• Distractions and interruptions: Constant notifications, calls, and messages can disrupt focus and productivity.
• Security risks: Mobile phones are vulnerable to hacking, data breaches, and malware, compromising personal and business information.

Question 2.4.6: Explain five ways of making face-to-face communication effective.

• Maintain eye contact: Shows engagement and sincerity, helping to build trust and ensure the listener feels heard.
• Use appropriate body language: Non-verbal cues like open posture, gestures, and facial expressions can reinforce the message and convey confidence.
• Listen actively: Pay full attention to the speaker, ask clarifying questions, and provide verbal and non-verbal feedback to show understanding.
• Speak clearly and concisely: Articulate words well, use simple language, and avoid jargon to ensure the message is easily understood.
• Choose an appropriate setting: Select a private, quiet environment free from distractions to facilitate focused and uninterrupted conversation.

Question 2.4.7: Outline four circumstances in which a trader may use oral communication.