You're on a roll — Question 20: Highlight four factors that may be considered when choosing a means for transporting cash. Security*: The primary concern is the safety of the cash from theft or loss, often requiring armored vehicles and armed guards. Speed*: For urgent transfers, a faster mode of transport might be preferred, even if it costs more. Cost*: The expense associated with the chosen transport method, including insurance, security personnel, and vehicle maintenance. Distance*: For short distances, a secure vehicle might suffice, while for very long distances or international transfers, specialized services or electronic transfers might be considered. Question 21: Explain four elements of good transport system. Accessibility*: The system should be easily accessible to all users, regardless of location or physical ability, with well-connected routes and terminals. Reliability*: Services should operate consistently and on schedule, minimizing delays and ensuring predictable delivery or travel times. Safety*: The transport infrastructure and operations must prioritize the safety of passengers, goods, and personnel, reducing accidents and risks. Affordability*: The cost of transport should be reasonable and competitive, making it accessible to a wide range of users and businesses. Question 2.4.1: Give four reasons why one would prefer a letter to a telephone to send a message. A letter provides a written record* of the communication, which can be used for future reference or as legal evidence. Letters are suitable for formal communication* where a professional tone and detailed information are required. They allow for careful thought and drafting*, ensuring accuracy and completeness of the message before sending. Letters can be used to send attachments or physical documents* that cannot be easily conveyed over the phone. Question 2.4.2: The following terms relate to communication: vertical, horizontal, formal and informal. Write the appropriate term of communication associated with each of the following statements. a) A manager gives instructions to a supervisor in her division: Vertical Communication (and Formal Communication*) b) Rumours going around that the most disciplined workers will be rewarded: Informal Communication* c) A manager issues a general circular to the employees: Formal Communication (and Vertical Communication*) d) Prefects discussing discipline in their school: Horizontal Communication (and Informal Communication*) Question 2.4.3: Outline four benefits that may accrue to a business person who uses e-mail to communicate. Cost-effective*: Sending emails is generally cheaper than traditional mail or long-distance phone calls, especially for international communication. Speed and efficiency*: Emails are delivered almost instantly, allowing for quick exchange of information and faster decision-making. Record keeping*: Emails provide a digital record of correspondence, which can be easily stored, searched, and retrieved for future reference or auditing. Global reach*: Emails can be sent to multiple recipients across different geographical locations simultaneously, facilitating widespread communication. Question 2.4.4: Outline four circumstances under which face to face communication may be ineffective. When the audience is very large and dispersed geographically*, making it impractical or impossible to gather everyone in one location. When the message is highly sensitive or confidential* and there's a risk of emotional reactions or misinterpretation in a direct confrontation. When there is a significant power imbalance or conflict* between communicators, leading to intimidation or unwillingness to speak freely. When time is extremely limited* and a quick, brief message needs to be conveyed without the potential for lengthy discussions or interruptions. Question 2.4.5: Highlight four challenges that a person may encounter when using a cellphone (mobile phone). Poor network coverage*: In certain areas, weak or no signal can prevent calls or data usage, leading to communication breakdowns. Battery life limitations*: Mobile phones require frequent charging, and a drained battery can cut off communication unexpectedly. Distractions and interruptions*: Constant notifications, calls, and messages can disrupt focus and productivity. Security risks*: Mobile phones are vulnerable to hacking, data breaches, and malware, compromising personal and business information. Question 2.4.6: Explain five ways of making face-to-face communication effective. Maintain eye contact*: Shows engagement and sincerity, helping to build trust and ensure the listener feels heard. Use appropriate body language*: Non-verbal cues like open posture, gestures, and facial expressions can reinforce the message and convey confidence. Listen actively*: Pay full attention to the speaker, ask clarifying questions, and provide verbal and non-verbal feedback to show understanding. Speak clearly and concisely*: Articulate words well, use simple language, and avoid jargon to ensure the message is easily understood. Choose an appropriate setting*: Select a private, quiet environment free from distractions to facilitate focused and uninterrupted conversation. Question 2.4.7: Outline four circumstances in which a trader may use oral communication. *