Meaning and concept of a) conflict management b) conflict resolution

a) Conflict Management
Conflict management refers to the ongoing process of identifying, handling, and minimizing the negative impacts of conflict while maximizing its potential positive outcomes within an organization. It doesn't necessarily aim to eliminate conflict entirely, but rather to guide it constructively. The concept acknowledges that conflict is often inevitable and can even be beneficial if managed effectively, leading to innovation or improved understanding.

b) Conflict Resolution
Conflict resolution is the process of bringing a specific conflict to a definitive end, often through a mutually acceptable solution or agreement. It focuses on addressing the immediate issues that caused the disagreement and finding a way to settle the dispute. The concept implies a more conclusive outcome than conflict management, aiming to resolve the particular problem so that the parties can move forward.