Which of the following subsidiary/sister/related companies is exempted eligibility criteria stated for Non performing finance?

Here are the answers to the questions:

26. Which of the following subsidiary/sister/related companies is exempted eligibility criteria stated for Non performing finance?
In many banking regulations, certain entities like government-owned organizations, public enterprises, and endowment organizations may have different criteria or exemptions regarding non-performing finance due to their public nature or specific mandates. Group companies or investors engaged in multiple economic sectors might also fall under special considerations. Therefore, it is common for all these categories to be subject to exemptions.

• All of the above

27. Which of the following is critical when managing customer data in CRM systems for banks?
Banks handle highly sensitive personal and financial information. Complying with data privacy laws (such as GDPR or local equivalents) is paramount to protect customer data, maintain trust, and avoid severe legal and financial penalties.

• Complying with data privacy laws

28. How can CRM help bank handle complaints more efficiently?
A key function of CRM systems is to centralize all customer interactions and data. By centralizing complaint data and providing real-time tracking, all relevant bank staff can access the complaint's history, status, and resolution steps, leading to faster, more consistent, and more effective complaint resolution.

• By centralizing complaint data and providing real-time tracking

29. Retail customers cannot get one of the following services from CBE branch.
Retail banking primarily serves individual consumers and small to medium-sized businesses (SMEs). While mortgage loans and FCY (Foreign Currency) facilities are commonly offered to individual retail customers, "Business Loan" typically refers to financing for larger enterprises or specific business ventures that might fall outside the scope of standard retail customer offerings, or require a different department (e.g., corporate banking). If "retail customers" is interpreted strictly as individuals, then a business loan would not be for them.

• Business Loan

30. Retail banking whose foreign currency earning exceeding USD 1 000 but less than 20 000 USD shall be classified under Mass retail cu...
This statement describes a specific classification criterion based on foreign currency earnings, which is a common practice in banking for segmenting customers (e.g., into mass retail, affluent, etc.) to tailor services and products. Such thresholds are typically defined in a bank's internal policies or regulatory guidelines.

• True