Propose two (2) different conflict resolution strategies that the supervisor could use to help them reach a consensus and prioritise the patient's well-being.

Question Three (15 marks)

3.2 Propose two (2) different conflict resolution strategies that the supervisor could use to help them reach a consensus and prioritise the patient's well-being. (4 marks)

1. Referencing Standard Operating Procedures (SOPs) or Clinical Guidelines: The supervisor should immediately consult the hospital's established written protocols or evidence-based clinical guidelines for the patient's specific medical condition. This provides an objective, authoritative standard to follow, resolving the immediate disagreement and ensuring the patient receives care based on approved best practices.
2. Facilitated Discussion/Mediation: The supervisor can act as a neutral third party to facilitate a brief discussion between Alice and Ben. This allows both nurses to articulate their reasoning (Alice's experience, Ben's research) in a structured way, with the supervisor guiding them to find common ground or a compromise that prioritizes the patient's immediate needs and long-term well-being.

3.3 State one (1) advantage of written policies. (1 mark)

One advantage of written policies is that they provide clarity and consistency in operations, ensuring all staff members follow the same procedures and standards, which reduces ambiguity and promotes uniform service delivery.