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Quality is everyone's .

July 22, 2026Business/Management

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Analyze the common phrase in quality management.
The statement "Quality is everyone's ________" is a widely recognized principle in quality management systems, including ISO 9001. It emphasizes that achieving and maintaining quality is not solely the task of a specific department (like quality control) but rather a collective effort and commitment from every individual within an organization.
Identify the word that best completes the phrase.
The word that best conveys this collective ownership and accountability for quality is "responsibility".

The completed sentence is: "Quality is everyone's responsibility."

The answer is:
responsibility

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