Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A-D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D.

1.1.1 The Act that outlines the minimum requirements of employment contracts for employees is the Basic Conditions of Employment Act (BCEA).

• The BCEA sets out the rights and duties of employees and employers, covering aspects like working hours, leave, and termination.

  $$\boxed{\text{C}}$$

1.1.2 The role of SETAs in supporting the Skills Development Act (SDA) includes overseeing training in different sectors of the economy.

• SETAs are responsible for developing and implementing sector-specific skills plans and ensuring quality training.

  $$\boxed{\text{A}}$$

1.1.3 When Themba Coffee Shop added a milkshake station, it introduced a new product related to its existing business (beverages/desserts). This is known as a concentric diversification strategy.

• Concentric diversification involves adding new products or services that are related to the existing business in terms of technology, marketing, or customer base.

  $$\boxed{\text{B}}$$

1.1.4 The role of the interviewee during the interview is to ask clarity-seeking questions about the job.

• This demonstrates interest and helps the interviewee understand the role and company better.

  $$\boxed{\text{C}}$$

1.1.5 Sweets Factory applied quality management systems when they introduced new techniques to improve the quality of their products.

• Quality management systems are formal systems that document processes, procedures, and responsibilities for achieving quality policies and objectives.

  $$\boxed{\text{A}}$$