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ScanSolve AI Answer
Reverse logistics is the process of planning, implementing, and controlling the flow of goods, materials, and information from the end customer back to the point of origin (seller, manufacturer, or supplier) to recapture value or ensure proper disposal. Key activities include: Product returns and exchanges Repairs and refurbishing Recycling and remanufacturing Waste management and disposal It contrasts with traditional (forward) logistics, which moves goods from origin to customer. Units are typically measured in cost per return, recovery rate (\%), or cycle time (days).