Which one of these statements is NOT a good interview practice for user testing in the Empathy step?

Here are the answers to the questions:

Question 1:
Reading a PDF version of a textbook rather than a physical copy.
This statement describes a common and widely accepted practice in modern education and digital learning environments.
The correct answer is:

• True

Question 2:
Teachers should utilise artificial intelligence-based applications to enhance their expertise in their respective subject areas.
Artificial intelligence tools can offer significant benefits to teachers, such as providing access to vast amounts of information, assisting with content creation, personalizing learning experiences, and streamlining administrative tasks, all of which can enhance their expertise.
The correct answer is:

• True

Question 3:
Which one of these statements is NOT a good interview practice for user testing in the Empathy step?
In the Empathy step of user testing (often part of Design Thinking), the goal is to deeply understand the user's experiences, needs, and motivations. This requires encouraging interviewees to share detailed stories, feelings, and context, rather than just concise, direct answers. Limiting responses to "straight to the point" answers can prevent the interviewer from uncovering deeper insights and emotional drivers.
The correct answer is:

• a. Encourage interviewees to provide concise answers, going straight to the point