Choose the best response for each of the following scenarios:

Here are the answers to the questions:

16. Colleague 1: We need to improve our customer service.
Colleague 2: ....................................
Colleague 2 agrees with Colleague 1's statement and provides supporting evidence from their own experience.

• C. I've had a few complaints myself recently.

17. Teacher: For our project, would you rather work alone or in a group?
Student: ....................................
The student states their preference for working alone and provides a reason for it.

• C. I can focus better by myself.

18. Clerk: Can I help you find anything?
Customer: No thanks. ....................................
This is a common and polite response when declining help from a store clerk, indicating that the customer is browsing.

• A. I'm just looking.

19. Tom: I'm really sorry I'm late. The traffic was terrible.
Lisa: ....................................
Lisa accepts Tom's apology, indicating that it's not a problem.

• A. Don't worry about it.

20. Dagem: .................................... my name is Dagem.
Natan: Pleased to meet you, Dagem. My name is Natan.
Dagem initiates the introduction by asking Natan's name and then introduces himself. Natan then responds by acknowledging Dagem's name and introducing himself.

• A. What is your name?