Here are the solutions to the questions: 10. Change the following sentences into passive voice. a. The matter is not known*. b. The climate is being worsened* by people now. c. The road will be closed* for repairs for two weeks. d. The lift can't be used today because it is being serviced*. e. Where Jason has gone must be known*. f. A tasty meal has been prepared* by Mukesh. 11. Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. It is often done to cut costs, improve efficiency, or access specialized skills. Companies can outsource various kinds of work, including: Customer service*: Call centers and technical support. IT services*: Software development, network management, and cybersecurity. Manufacturing*: Production of goods or components. Human resources*: Payroll processing, recruitment, and benefits administration. Accounting and finance*: Bookkeeping, tax preparation, and auditing. Marketing*: Digital marketing, content creation, and social media management. 12. Match the following nouns to their appropriate definitions. a. Information age - iv. a period in history where people have access to lots of information b. Data analysis - i. the study of facts and information often in computer c. Demographic - v. data related to a particular group of people d. Cookies - ii. small files that a website sends to your computer e. Data breaches - vi. when you lose, or someone steals, your customer data f. Privacy policy - iii. a statement explaining how a company will use a person's data 13. To: [Boss's Name] From: [Your Name] Date: October 26, 2023 Subject: Update on [Product Name] Marketing Situation Dear [Boss's Name], This email provides an update on the current marketing situation for [Product Name]. Our recent digital campaign has shown promising initial engagement, with a 15% increase in website traffic over the past month. However, conversion rates remain below target, suggesting a need to refine our call-to-action and landing page experience. Competitor activity has also intensified, requiring us to re-evaluate our unique selling proposition in upcoming campaigns. I recommend scheduling a meeting next week to discuss these points and strategize our next steps. Best regards, [Your Name] 14. Yes, the world is generally a better place with communication technologies, though with significant caveats. Why it's better: Communication technologies have revolutionized connectivity, allowing instant global communication, fostering collaboration, and enabling rapid information sharing. This has led to advancements in education, healthcare, and business, breaking down geographical barriers and promoting cultural exchange. They empower individuals to voice opinions and access diverse perspectives, contributing to greater transparency and accountability. Why it's not always better (caveats): However, these technologies also bring challenges such as the spread of misinformation, privacy concerns, digital addiction, and the potential for increased social isolation despite virtual connections. The digital divide also means not everyone benefits equally, exacerbating existing inequalities. Therefore, while offering immense benefits, their impact is complex and requires careful management.