Here are the solutions to the questions: 10. Changing the sentences into passive voice: a. The matter is not known*. b. The climate is being worsened* now. c. The road will be closed* for repairs for two weeks. d. The lift can't be used today because it is being serviced*. e. Where Jason has gone must be known*. f. A tasty meal has been prepared* by Mukesh. 11. Outsourcing is the business practice of contracting out a specific job, function, or process to a third-party provider, often an external company or individual, rather than performing it in-house. The primary goal is typically to reduce costs, gain access to specialized expertise, or free up internal resources to focus on core business activities. Companies can outsource a wide range of work, including: Information Technology (IT) Services:* Such as software development, IT support, data management, and cloud services. Customer Service:* Call centers, technical support, and help desk operations. Manufacturing:* Production of components or entire products. Back-Office Functions:* Accounting, payroll, human resources (HR) administration, and data entry. Marketing and Sales:* Digital marketing, content creation, lead generation, and telemarketing. Logistics and Supply Chain Management:* Warehousing, transportation, and inventory management. The decision to outsource often depends on the company's core competencies, cost considerations, and the availability of specialized skills externally. 12. Matching the nouns to their appropriate definitions: a. Information age - iv. a period in history where people have access to lots of information b. Data analysis - i. the study of facts and information often in computer c. Demographic - v. data related to a particular group of people d. Cookies - ii. small files that a website sends to your computer e. Data breaches - vi. when you lose, or someone steals, your customer data f. Privacy policy - iii. a statement explaining how a company will use a person's data 13. Email to the boss: Subject: Update on [Product Name] Marketing Situation Dear [Boss's Name], I am writing to provide an update on the current marketing situation for [Product Name]. Our recent digital campaign has shown promising initial engagement, with a 15% increase in website traffic and a 5% rise in qualified leads over the past month. The social media outreach has been particularly effective in reaching our target demographic. However, we are observing a slight dip in conversion rates from trial users to paid subscriptions. This suggests a potential area for improvement in our onboarding process or value proposition communication. We are currently analyzing user feedback and competitor strategies to identify specific adjustments. I will prepare a detailed report with proposed next steps for our meeting next week. Best regards, [Your Name] [Your Title] 14. Is the world a better place with communication technologies? Why/why not? Communication technologies have profoundly impacted the world, leading to both significant improvements and new challenges. Why yes: They have made the world a better place by fostering global connectivity, allowing people to communicate instantly across vast distances, which strengthens personal relationships and facilitates international business and collaboration. Access to information and education has expanded dramatically, empowering individuals and driving innovation. Communication technologies also play a crucial role in emergency response and social activism, enabling rapid dissemination of information and mobilization for causes. Why not: Conversely, these technologies have introduced issues such as the spread of misinformation and disinformation, which can polarize societies and undermine trust. Concerns about privacy and data security are rampant, with personal information frequently at risk. The rise of cyberbullying and online harassment has negative social impacts, and excessive use can lead to digital addiction and reduced face-to-face interaction, potentially impacting mental health and social skills. The digital divide also means that not everyone has equal access, exacerbating existing inequalities. In conclusion, while communication technologies offer immense benefits for connection, information, and progress, their impact is complex and requires careful management to mitigate their potential downsides.