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a) Who is an office staff?
An office staff is an individual employed to perform administrative and support tasks within an office environment. Their role is to ensure the smooth and efficient operation of the business. They can include secretaries, administrative assistants, or receptionists.

b) State five qualities of a good office staff.
Five qualities of a good office staff are:

  • Reliability: They must be dependable and consistently perform their duties well.
  • Commitment: They should show dedication to their work and the organization.
  • Efficiency: They need to be able to complete tasks accurately and without excessive waste of time or resources.
  • Good Communication Skills: They must be able to communicate effectively, both verbally and in writing, with colleagues and clients.
  • Willingness to Learn: They should be open to acquiring new skills and improving their knowledge.

c) What is commerce?
Commerce refers to the entire system of activities involved in the buying and selling of goods and services, including all the processes that facilitate the exchange of these products from producers to consumers. It encompasses activities like advertising, storage, transportation, and finance.

d) State five types of office.
Five types of office are:

  • General Office: Where various administrative tasks are performed.
  • Executive Office: Where top management and executives work.
  • Accounts Office: Where financial records and transactions are managed.
  • Sales Office: Where sales activities and strategies are organized.
  • Reception Office: Where visitors are greeted and calls are handled.
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