Briefly state and explain the five management functions in tourism and hospitality.

Question 1 (4 marks): Factors of production in tourism and hospitality sector

Land: Natural resources such as beautiful landscapes, beaches, climate, and wildlife attractions.

Labour: Human resources including skilled staff like chefs, tour guides, and hotel managers.

Capital: Man-made resources like hotels, transport vehicles, and equipment.

Entrepreneurship: Risk-taking innovators who organize the other factors, e.g., hotel owners.

$\boxed{Factors: Land, Labour, Capital, Entrepreneurship}$

Question 2 (4 marks): Four measures of national income

\begin{align*} &1. Gross Domestic Product (GDP)\ &2. Gross National Product (GNP)\ &3. Net National Product (NNP)\ &4. National Income (NI at factor cost) \end{align*} $\boxed{GDP, GNP, NNP, NI}$

Question 3 (4 marks): Differences between fixed costs and variable costs

Fixed costs remain constant regardless of output level. Variable costs change with output level.

Examples of fixed costs: Rent, Insurance.

Examples of variable costs: Raw materials, Direct labour wages.

$\boxed{Fixed: constant (rent, insurance); Variable: vary (materials, wages)}$

Question 4 (4 marks): Two examples of business contributions to taxes

1. Paying corporate income tax on profits.

2. Collecting and remitting Value Added Tax (VAT) or sales tax from customers.

$\boxed{Corporate tax, VAT}$

Question 5/9 (5 marks): Five management functions in tourism and hospitality

1. Planning: Setting objectives, e.g., forecasting tourist arrivals.

2. Organising: Arranging resources, e.g., staffing hotels.

3. Staffing: Recruiting and training employees like guides.

4. Directing/Leading: Motivating staff to provide excellent service.

5. Controlling: Monitoring performance, e.g., guest satisfaction surveys.

$\boxed{Planning, Organising, Staffing, Directing, Controlling}$

Question 6/10 (1 mark): What is management?

Management is the process of planning, organising, leading and controlling organisational resources to achieve goals efficiently.

$\boxed{Planning, organising, leading, controlling resources to achieve goals}$