Employees are central to tourism service delivery because they interact directly with visitors and influence their experiences. Inadequate training or insufficient staffing can cause delays, inaccurate information and inconsistent customer service. Research shows that service training improves employees’ knowledge and capabilities, supporting better service quality (Lan et al., 2021). At iSimangaliso, staff therefore need continuous training in communication, customer care, conservation and visitor safety. Adequate staffing can also improve responsiveness, ensuring visitors receive accurate information and assistance promptly. paraphrase this paragraph do not change content and intext references
ScanSolve AI Answer
Employees play a pivotal role in delivering tourism services, as they directly engage with visitors and shape their experiences. Issues such as insufficient training or inadequate staffing can result in delays, incorrect information, and inconsistent customer service. Research demonstrates that service training enhances employees' knowledge and abilities, thereby supporting improved service quality (Lan et al., 2021). Therefore, continuous training in communication, customer care, conservation, and visitor safety is necessary for staff at iSimangaliso. Moreover, sufficient staffing levels can boost responsiveness, ensuring visitors receive accurate information and assistance promptly.
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