Identify the critical service delivery challenges facing iSimangaliso Wetland Park and briefly explain how you would use the SERVQUAL model to improve service delivery. Tangibles Assess the condition and appearance of: Roads Toilets Signage Visitor centres Accommodation Parking and recreational facilities Use visitor surveys and inspections to identify facilities requiring improvement. Reliability Measure whether the park consistently delivers what it promises. For example: Accurate information about opening times. Reliable tour services. Consistent pricing and booking information. Consistent service standards across facilities. Develop standard procedures and regularly monitor whether they are followed. write a paragraph without using AI but using google scholar information. discusss and explain Using 100 words including 3 intext references between 2021 to 2026