Employee involvement is a participative process that uses the entire capacity of employees to encourage commitment to the organisation's success. Which one of the following is a programme used to facilitate employee involvement?

The question asks to identify a program used to facilitate employee involvement, which is defined as a participative process using employees' full capacity to encourage commitment to organizational success.

• a) Quality circles are small groups of employees who meet regularly to identify, analyze, and solve work-related problems. This is a direct and structured program for employee participation and involvement.
• b) MBO strategies (Management by Objectives) involve setting goals collaboratively, but it's a broader management strategy rather than a specific participative program for problem-solving.
• c) Intrapreneurship focuses on fostering entrepreneurial behavior within an organization, which is a specific type of initiative, not a general employee involvement program.
• d) Empowerment is the act of giving employees authority and responsibility. It's a principle or an outcome that enables involvement, rather than a specific program itself.

Based on the definition, Quality circles are a clear example of a program designed to facilitate employee involvement through direct participation in problem-solving.

The correct option is a).
$\boxed{\text{a. Quality circles}}$