Part I: Write "true" if the statement is correct and "false" if statement is incorrect (1 pt. each)
- The core of an organization's financial operating information system is the accounting system.
- Operational financial control systems focus on tasks, whereas tactical financial information systems focus on resource allocation.
- A contact information system provides marketing personnel with readily adaptable documents for their operations.
- The use of the telephone for selling purposes is referred to as telemarketing.
- Explicit knowledge is the type of knowledge most easily managed by knowledge management systems.
- According to Davenport and Prusak, the knowledge possessed by an individual is a product of experience and includes the norms used to evaluate new inputs from the environment.
- Tacit knowledge deals with objective, rational, and technical material.
- False (Tacit knowledge is subjective, experiential, and difficult to articulate, unlike explicit knowledge which deals with objective and technical material.)
- Knowledge management involves managing knowledge that is useful for specific purposes and that creates value for the organization.
- When information is further processed, it has the potential to become knowledge.
- An employee information system within a personnel file contains information about each employee's work experience, preferences, test scores, interests, and special skills or proficiency.
Part II: Choose the correct answers from the given alternative (1.5 pts. each)
1. Which of the following statement is/are correct?
- A. Explicit knowledge is hidden and refers to intuitions experiences and insights. (Incorrect, this describes tacit knowledge.)
- B. Tacit knowledge is impersonal, so it can be stacked through the organizational memories. (Incorrect, tacit knowledge is personal and difficult to codify.)
- C. Tacit knowledge is hidden and refers to intuitions experiences and insights. (Correct, this accurately defines tacit knowledge.)
- D. Explicit is personal, and can be easily lost if the key people of organizations leave them. (Incorrect, this describes tacit knowledge.)
- E. None
The correct statement is C.
The final answer is C
2. Strategic information systems typically include several types of information flows:
- A. An analysis of internally generated information describing the status of the organization. (Correct, strategic systems use internal data.)
- B. An analysis of externally generated data describing the present and future environment for the organization. (Correct, strategic systems use external data for environmental scanning.)
- C. Forecasts of the future of that organization in those environments. (Correct, strategic systems support forecasting and long-term planning.)
- D. All
- E. None
Since A, B, and C are all true components of information flows in strategic information systems, the answer is D.
The final answer is D
3. Which of the followings are not true about position information systems?
- A. It also allow the personnel manager to identify human resource problems.
- B. It allow identify the details about unfilled positions.
- C. To identify each position in the organization.
A position information system primarily defines and tracks job positions.
- B. Identifying details about unfilled positions is a direct function. (True)
- C. Identifying each position in the organization is the fundamental purpose. (True)
- A. While a position information system provides data that helps a personnel manager identify human resource problems (e.g., by showing vacant positions or redundant roles), the system itself does not identify the problems in an analytical sense; the manager performs the analysis. Therefore, this statement is the least directly true or "not true" in the context of the system's direct function.
The final answer is A
3 done, 2 left today. You're making progress.