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Suppose you are the manager of a SASOL garage. Part of your duties is to appoint petrol attendants. During an interview, you often have to explain what is expected of a petrol attendant. Using your general knowledge, list a few tasks that you think a petrol attendant must perform.

Business/Management

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Here are a few tasks that a petrol attendant must perform:

  1. Fueling Vehicles

    • Dispensing fuel: Accurately pumping the correct type and amount of fuel into customers' vehicles as requested. This includes understanding different fuel types (e.g., petrol, diesel, octane levels).
  2. Customer Service

    • Greeting customers: Providing a friendly and welcoming interaction.
    • Processing payments: Handling cash, card payments, and loyalty programs accurately and efficiently.
    • Assisting with queries: Answering questions about fuel, services, or directions.
  3. Vehicle Maintenance Checks

    • Checking oil levels: Offering to check and top up engine oil if needed.
    • Checking tire pressure: Offering to check and adjust tire pressure.
    • Cleaning windscreens: Washing vehicle windscreens upon request or as a standard service.
  4. Station Upkeep and Safety

    • Maintaining cleanliness: Keeping the forecourt and pump areas clean and tidy.
    • Adhering to safety protocols: Following all safety procedures related to handling flammable materials and operating equipment.
    • Reporting issues: Notifying management of any equipment malfunctions, spills, or safety hazards.
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