This computer science problem involves algorithmic thinking and programming concepts. The solution below explains the approach, logic, and implementation step by step.

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(a) Utility softwares and system softwares.
Step 1: Utility softwares are programs designed to maintain, configure, analyse and optimise a computer system.
Examples include antivirus software, disk defragmenter, backup utility and compression software.
Step 2: System softwares are programs that act as an interface between the application softwares and the hardware.
Examples include operating systems (e.g. Windows, Linux) and utility softwares.
(b) Operating system is a set of programs that manages all the hardware in a computer system.
(c) Utility programs are softwares that maintain and configure the hardware in a computer.
(d) Two reasons to partition a computer hard disk drive:
Step 1: To separate the operating system files from user files for easier backup and recovery.
Step 2: To allow installation of multiple operating systems on the same hard disk drive.
(e) Steps to duplicate a diskette in a diskette type drive:
Step 1: Insert the source diskette into the floppy disk drive.
Step 2: Select the 'copy disk' or 'diskcopy' command from the utility or DOS prompt (e.g. DISKCOPY A: B:).
Step 3: When prompted, remove the source diskette and insert the target (blank) diskette into the drive.
Step 4: Confirm the copy process and wait for completion.
Step 5: Verify the copy, eject both diskettes and label the target diskette.
(f) Three desktop options in a word processor (e.g. MS Word view options), explained with description of illustrations:
Step 1: Print Layout view - Shows the document as it will appear when printed, with margins, headers and page breaks.
(Illustration: Page with ruler, margins visible, text flowing between pages.)
Step 2: Normal view - Simplified view for editing, without full page formatting, faster for large documents.
(Illustration: Continuous text without page breaks, wider workspace.)
Step 3: Outline view - Hierarchical view showing document structure with headings levels.
(Illustration: Headings collapsible, numbered levels like 1., 1.1, bullets.)
(g) Difference between copy and cut:
Copy: Duplicates the selected text/data to the clipboard, leaving the original intact.
Cut: Removes the selected text/data from its location and places it in the clipboard.
(h) Two advantages of using database management system (DBMS):
Step 1: Reduces data redundancy by storing data in a centralised location.
Step 2: Provides data security through user access controls and encryption.
(i) Cisco Packet Tracer (or Microsoft Visio for network diagrams).
(j) Two utility softwares for maintenance of a diskette:
Step 1: Scandisk - Checks and repairs disk errors.
Step 2: Defragmenter - Rearranges files for faster access.
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(a) Utility softwares and system softwares. Step 1: Utility softwares are programs designed to maintain, configure, analyse and optimise a computer system.
This computer science problem involves algorithmic thinking and programming concepts. The solution below explains the approach, logic, and implementation step by step.