5. Critically discuss errors made by the participants in the dialogue. 2.6. Suggest ways how the participants in the dialogue can change their conflict resolution style to a more collaborative style that will better their friendship.

2.5 Critically discuss errors made by the participants in the dialogue Step 1: Participants used aggressive and accusatory language. Instead of expressing their feelings calmly, they blamed each other (e.g., "You never listen!"), which escalates the conflict and prevents understanding. Step 2: Lack of active listening. Participants interrupted each other and did not acknowledge the other's viewpoint, showing disrespect and blocking empathy. Step 3: Focus on winning the argument rather than resolving the issue. They prioritized being right over finding a solution, damaging their friendship through defensiveness. Step 4: Emotional reactivity without self-control. Raising voices and using absolute terms like "always" or "never" intensified emotions instead of de-escalating. 2.6 Suggest ways how the participants in the dialogue can change their conflict resolution style to a more collaborative style Step 1: Use "I" statements to express feelings. Instead of "You are selfish," say "I feel hurt when...," to own emotions and reduce blame. Step 2: Practice active listening. Paraphrase what the other said (e.g., "It sounds like you feel ignored because...") to show understanding and build trust. Step 3: Seek compromise and common ground. Brainstorm solutions together, like "How can we both feel included next time?" to focus on mutual benefit. Step 4: Take a break if emotions rise. Pause the discussion calmly and resume later, allowing time to cool down and approach collaboratively.