Identify instances of etiquette as used by Voice 1 and Voice 2.

Hizi hapa ni mifano ya adabu za simu zilizotumiwa na Voice 1 na Voice 2:

• Voice 1:
  • Kutoa taarifa wazi: "No, you have the wrong extension." (Hii inaonyesha adabu kwa kutoa taarifa sahihi bila ukali.)
• Voice 2:
  • Kujitambulisha na kutoa msaada: "Yes, this is the office. How can I help you?"
  • Kuuliza kwa heshima: "May I know who is speaking and the name of the student, please?" (Matumizi ya "May I know" na "please" yanaonyesha heshima.)
  • Kuomba msamaha na ufafanuzi: "I'm sorry, sir, we have many parents. Which student are we discussing?"
  • Kutoa taarifa ya hatua inayochukuliwa: "One moment, let me check the file..."
  • Kujibu kitaalamu licha ya ukali: "Sir, the records show he was sent for a medical check-up." (Hii inaonyesha utulivu na weledi licha ya Musa kuwa na haraka.)