Learning outcome 1: Identify the typical emotional responses of people to the diagnoses and respond appropriately? 5 marks

Typical Emotional Responses:

• Shock and Denial: An initial feeling of disbelief or refusal to accept the reality of the diagnosis.
• Fear and Anxiety: Worry about the future, treatment, pain, or the impact on their life and loved ones.
• Sadness and Grief: Mourning the loss of health, independence, or future plans.
• Anger and Frustration: Feeling unfairly targeted, or frustrated with the situation, healthcare system, or even themselves.

Appropriate Responses (from a caregiver/support person):

• Active Listening and Empathy: Validate their feelings without judgment, allowing them to express themselves openly.
• Clear and Honest Communication: Provide understandable information about the diagnosis, treatment options, and prognosis, addressing their questions and concerns.
• Offer Emotional Support and Resources: Be present, offer comfort, and connect them with support groups, counseling, or other relevant resources to help them cope.