The semester has just begun and you have a new roommate. The phone rings, and your roommate answers. You can hear that the caller has disturbing news. From what you can make out, someone may have died. Your roommate hangs up, goes over to his/her bed, and lies down. Applying what you have learned about active listening, what might you say and do? explain in details. Post your discussion in the provided quiz box

Kutokana na kile nimejifunza kuhusu kusikiliza kwa makini, ningefanya na kusema yafuatayo:

1. Ningeenda karibu na mwenzangu wa chumba kwa upole na kukaa chini karibu naye, nikionyesha uwepo wangu.
2. Ningeanza kwa kusema, "Ninaona unaonekana umeshtuka sana. Je, uko sawa?" Hii inatambua hisia zao na kuonyesha huruma.
3. Ningeongeza, "Niko hapa kama unahitaji kuzungumza, au hata kukaa kimya tu." Hii inatoa msaada bila shinikizo.
4. Ningeonyesha lugha ya mwili yenye huruma: kuangalia machoni kwa upole na kuwa na mkao wazi.
5. Kama wangeanza kuzungumza, ningesikiliza bila kukatisha au kutoa hukumu.
6. Ningejaribu kujirudia au kufupisha kile walichosema ili kuonyesha nimesikiliza na kuelewa, kwa mfano, "Inaonekana unahisi huzuni kubwa kuhusu hili."
7. Ningeepuka kutoa ushauri isipokuwa wangeuomba waziwazi. Lengo ni kuwapa nafasi salama ya kujieleza na kujisikia kuungwa mkono.