Here are the answers to the questions: 1. Distinguish between cropping and re-sizing in reference to a graphic in desktop publishing. Cropping* involves removing unwanted outer portions of an image, effectively changing its content and aspect ratio by cutting away parts. Re-sizing* involves changing the overall dimensions (width and height) of an image without removing any content, simply scaling it larger or smaller. 2. Explain the purpose of each of the following features in a presentation package: i) Slide Sorter:* The purpose of the slide sorter view is to display all slides in a presentation as thumbnails, allowing users to easily rearrange, delete, duplicate, or hide slides, and apply transitions to multiple slides simultaneously. ii) Animation:* The purpose of animation is to apply visual effects to individual objects (like text, images, or shapes) on a slide. This adds visual interest, emphasizes specific points, controls the flow of information, and engages the audience during a presentation. 3. The fiber optic cables have gained widespread popularity despite the existence of satellite links. Explain two reasons for this popularity. Fiber optic cables offer significantly higher bandwidth and faster data transmission speeds* compared to satellite links, making them superior for high-demand applications. They provide much lower latency* (delay) because signals travel through physical cables rather than to and from space, which is crucial for real-time applications like video conferencing and online gaming. SECTION B: COMMUNICATION SKILLS 1. Outline three consequences of ineffective internal communication in an organization. Decreased Productivity:* Misunderstandings and lack of clear information can lead to errors, duplicated efforts, and delays in tasks, reducing overall efficiency. Low Employee Morale:* Employees may feel disconnected, undervalued, or frustrated due to poor communication, leading to decreased job satisfaction and engagement. Increased Conflict:* Lack of clear communication can cause friction and disputes between colleagues or departments, fostering a negative work environment. 2. Distinguish between message encoding and message decoding in relation to the process of communication. Message encoding* is the process by which the sender converts their thoughts or ideas into a transmittable form, such as words, gestures, or symbols. Message decoding* is the process by which the receiver interprets and makes sense of the encoded message, translating it back into understandable thoughts or ideas. 3. State three benefits of grapevine communication to an organization. Provides Feedback:* The grapevine can offer management insights into employee concerns, morale, and reactions to policies, acting as an informal feedback mechanism. Fosters Social Cohesion:* It helps build camaraderie and strengthens social bonds among employees, contributing to a sense of community within the organization. Supplements Formal Communication:* It can quickly disseminate information, especially during times of crisis or change, filling gaps left by formal channels and clarifying official messages. 4. Outline three non-verbal indicators of boredom during a face-to-face communication. Lack of Eye Contact:* The person may avoid direct eye contact, looking away, down, or around the room. Fidgeting or Restlessness:* This can include tapping fingers, shifting in their seat, playing with objects, or constantly checking a watch/phone. Slumped Posture:* Adopting a relaxed, slouched, or withdrawn posture, indicating disinterest or a desire to disengage.