3 Draw a flow diagram to indicate the steps for solving customer service problems.

The intention (purpose) of the procedure "Solving the Customer's Problems" is to provide a structured guide for effectively resolving customer complaints. It aims to ensure that customer service representatives handle problems responsibly, with full attention and empathy, leading to a satisfactory resolution for the customer.

The purpose of the procedure is to:

$$\boxed{\text{Guide individuals on how to effectively resolve customer complaints and ensure customer satisfaction.}}$$