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Which is NOT a typical stage in a customer journey?
Business/Management
ScanSolve AI Answer
Answer
C
The question asks to identify which option is NOT a typical stage in a customer journey.
- Discover is the initial stage where a customer becomes aware of a product or service.
- Onboard is a stage after purchase where a customer is introduced to and set up with the product or service.
- Support is a post-purchase stage where customers receive assistance with the product or service.
- Audit refers to a systematic review or inspection, usually an internal business process, not a stage a customer directly experiences as part of their journey with a product or service.
Therefore, "Audit" is not a typical stage in a customer journey.
The correct option is c.
c) Audit
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