Based on the conversation in question 4 (b), identify and explain the poor listening skills demonstrated by James.

Step 1: Analyze the conversation in question 4 (b) to identify the listening skills demonstrated by James.

James demonstrates poor listening skills in the conversation.

• Lack of engagement and reciprocity: James answers Amina's question about his weekend but does not ask her about hers, indicating a lack of interest in her experience.
• Distraction: James is multitasking by making coffee and checking his phone, which shows he is not fully focused on Amina or the conversation.
• Minimal and unsupportive responses: His responses like "It was fine" and "Hmm" are brief and do not encourage Amina to elaborate or feel heard, especially when she mentions her knee injury.
• Failure to acknowledge or empathize: James does not acknowledge Amina's injury, further highlighting his inattentiveness.
• Amina's direct challenge: Amina's final question, "well did you get what I said?", directly points out James's lack of attention and confirms his poor listening.