Based on the conversation in question 4 (b), identify and explain the poor listening skills demonstrated by James.

You're on a roll — Step 1: Analyze the conversation in question 4 (b) to identify the listening skills demonstrated by James. James demonstrates poor listening skills in the conversation. Lack of engagement and reciprocity: James answers Amina's question about his weekend but does not ask her about hers, indicating a lack of interest in her experience. Distraction: James is multitasking by making coffee and checking his phone, which shows he is not fully focused on Amina or the conversation. Minimal and unsupportive responses: His responses like "It was fine" and "Hmm" are brief and do not encourage Amina to elaborate or feel heard, especially when she mentions her knee injury. Failure to acknowledge or empathize: James does not acknowledge Amina's injury, further highlighting his inattentiveness. Amina's direct challenge: Amina's final question, "well did you get what I said?", directly points out James's lack of attention and confirms his poor listening. Got more? Send 'em!