Answer any THREE questions in SECTION I and TWO questions in SECTION II. ALL questions carry equal marks.

Here's the answer to Question One (a):

a) Five reasons why organizations outsource services:

• Cost Reduction: Outsourcing can lead to lower operational costs by leveraging economies of scale and specialized providers.
• Access to Specialized Expertise: Organizations can gain access to specialized skills, technology, or knowledge that may not be available internally.
• Focus on Core Competencies: Outsourcing non-core activities allows the organization to concentrate its resources and efforts on its primary business functions.
• Increased Efficiency and Productivity: Specialized outsourcing providers often have optimized processes and tools, leading to higher efficiency and productivity for the outsourced tasks.
• Flexibility and Scalability: Outsourcing provides flexibility to scale operations up or down quickly in response to changing market demands without significant fixed costs.