Give four reasons why one would prefer a letter to a telephone to send a message.

Question 2.4.1: Give four reasons why one would prefer a letter to a telephone to send a message. A letter provides a written record* of the communication, which can be used for future reference or as legal evidence. Letters are suitable for formal communication* where a professional tone and detailed information are required. They allow for careful thought and drafting*, ensuring accuracy and completeness of the message before sending. Letters can be used to send attachments or physical documents* that cannot be easily conveyed over the phone. Question 2.4.2: The following terms relate to communication: vertical, horizontal, formal and informal. Write the appropriate term of communication associated with each of the following statements. a) A manager gives instructions to a supervisor in her division: Vertical Communication (and Formal Communication*) b) Rumours going around that the most disciplined workers will be rewarded: Informal Communication* c) A manager issues a general circular to the employees: Formal Communication (and Vertical Communication*) d) Prefects discussing discipline in their school: Horizontal Communication (and Informal Communication*) Question 2.4.3: Outline four benefits that may accrue to a business person who uses e-mail to communicate. Cost-effective*: Sending emails is generally cheaper than traditional mail or long-distance phone calls, especially for international communication. Speed and efficiency*: Emails are delivered almost instantly, allowing for quick exchange of information and faster decision-making. Record keeping*: Emails provide a digital record of correspondence, which can be easily stored, searched, and